Refund policy

Return & Refund Policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags attached and in its original packaging. You'll also need your receipt or proof of purchase.

To initiate a return, please contact us at linoajewellery.au@gmail.com. Once your return is approved, we'll provide you with instructions on how and where to send your item. Please note that items sent back without prior approval will not be accepted.

Damages & Issues Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We'll assess the situation and make it right.

Non-Returnable Items For hygiene and quality reasons, we are unable to accept returns on earrings, sale items, or gift cards. Custom or personalized pieces are also final sale. If you have questions about a specific item, don't hesitate to reach out.

Exchanges The easiest way to exchange an item is to return it and place a new order once your return is accepted.

European Union 14-Day Cooling Off Period:If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason. The item must be unworn, unused, with tags and in its original packaging, along with proof of purchase.

Refunds Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since approval, contact us at linoajewellery.au@gmail.com.